Digital Account Manager

Your New Role

You can work remotely (from anywhere in Ireland), in our Dublin city office or a combination of both. You must be in a position to attend in person meetings as required (we currently have office days twice per month). You will have direct responsibility for a portfolio of clients. As Digital Account Manager you will have an important role to play in assisting with client successes.

Duties will include

• To act as the main point of contact for clients, managing client communications, timelines, and expectations.
• To liaise between clients and technical specialists (web design, PPC, paid social media teams)
• To present digital marketing strategies to clients, collaborating with the team on strategy formulation.
• To manage budgets and client hours.
• To implement and oversee email marketing strategies using platforms like Revinate, Mailchimp, etc.
• To develop and execute organic social media strategies, including content creation and competition management.
• To engage in copywriting activities for blogging, web content, emails, and social media captions.
• To manage existing key accounts and develop new sales strategies in collaboration with the Head of Digital.
• To interact with suppliers and clients to discuss, scope, and deliver projects.
• To collaborate with design, content, revenue management, and sales teams to increase client satisfaction.
• To plan and control the budget of all digital marketing campaigns.
• To identify opportunities to enhance client satisfaction beyond their current marketing plans.
• To assist in new client onboarding 
• To conduct digital marketing reporting and presentation for clients.
• To oversee integrated and multi-channel marketing campaigns from planning to completion.
• To communicate effectively with clients via email, phone, and video conferencing.
• To ensure organisational effectiveness and strong client relationships.

Ideal Candidate

• 2+ years of digital marketing experience.
• Hotel industry experience preferred but not required.
• Project management skills with proven success in managing campaigns.
• Strong communication skills for client interaction.
• Experience in preparing and presenting digital marketing reports.
• Organisational abilities and ability to manage multiple workstreams.
• Google Ads and Google Analytics certification desirable.
• Proficiency in SEO best practices.
• Content creation and publishing experience, including email marketing campaigns.
• Familiarity with CMS platforms, particularly WordPress.
• Social media management experience.
• Excellent presentation skills.
• Ability to work independently, manage time effectively, and meet deadlines.

Benefits of Working With Us

• Excellent working environment
• Excellent hotel staff rates across Ireland, UK & Continental Europe
• We host employee social events and activities throughout the year
• PRSA scheme
• 24/7 mental wellbeing support programme
• Length of service recognition
• Training and development opportunities
• Career progression opportunities